All items can be picked up in store, or you can arrange for your own courier to pick up.
Sun/Mon/Tues : 8.30-9am by appointment
Wed : 9-3pm
Thurs/Fri : 9-6pm
Sat : 9-12 noon
These are your courier options : (All courier on weekdays only, for weekend events, Friday is the delivery day.)
FOR NON-PERISHABLES (cake boxes, etc) Estimated 2-3 day shipping for a flat fee of $15
Non-fragile PERISHABLES (cake pops, biscuits) A same day metro courier for flat fee of $22. The couriers picks up the parcel in the late morning and delivers in the afternoon – this is typically between 3-5pm, but can be a later or earlier depending on the deliveries for the day. (for offices that close prior to 5.30pm, please let us know).
Fragile PERISHABLES (cake, cupcakes) A door-to-door courier for $40 and above (depending on suburb). This courier can be booked on your behalf and is recommended if your items are fragile (will be advised), or you require faster delivery. An ETA can be supplied once the parcel is picked up. The door-to-door courier can also deliver on weekends, but please note surcharges may apply. Please request a quote before placing the order through the website.
Please note :
For residential addresses, if unattended, the parcel will be left by the door. This is because there is insufficient time to attempt redelivery in time for your event.
If security access is required, please ensure someone is around. If unattended, and the courier is unable to gain access to leave the parcel, Popolate will not be held liable for failure of delivery.
TO OTHER PARTS OF AUSTRALIA
FOR NON-FRAGILE PERISHABLES (cake pops, cookies, etc) We can ship interstate on your behalf via express shipping (please ask for a quote) but please note, we cannot be liable for any courier delays and failures, and this is a real risk in shipping food items. We only recommend shipping items that are not fragile in design and with a long shelf-life (eg cookies).
FOR NON-PERISHABLES (cake boxes, etc) Standard shipping (2-7 days approx) for a flat fee of $15. Remote areas can take 2-3 weeks