Orders

As our products can be quite varied, this cart will be submitted as a requested order, and no payment is collected at this stage. Our sales consultant will get in touch to confirm the details, delivery dates and provide a quote for delivery (if required). If you choose not to proceed, the order will be cancelled. If you choose to proceed, once we have all details on hand, an invoice will be emailed.

An order submitted via this cart/checkout process, does not constitute a confirmed order until the final invoice is issued and payment collected. Items are only dispatched after the invoice is emailed and full payment is received.

Variations to products

All products will be made to specifications agreed upon but please note that all custom and hand made products will contain some variations. If a specific colour/tone is requested, best efforts will be made to match the tone, but there may be variations. Please send over a sample image if the ones in our image gallery are not reflective of what you would like. 

Delivery policy

All custom made food items for Sydney metro deliveries or Australia wide delivery are dispatched on the agreed date using either a same day courier service (for Sydney suburbs) or a express next day service.

Shipping for non-food items are dispatched using standard parcel service or another similar service – delivery will take anywhere between 2-7 days depending on location. Every attempt will be made to dispatch on the next working day, unless the item is unavailable. The rate depends on the weight and size of the item and a quote will be sent to you once your requested order is received. 

It is your obligation to provide the correct delivery address details. Delivery to the address provided will complete the transaction.

We do not ship on Saturdays, Sundays or Australian Public holidays unless by special arrangement.

Refund Policy

Food items are not returnable for hygiene reasons. For perishable food products, Popolate expects you to take due care to properly store the goods a in accordance with the nature of the product. Please contact info@popolate.com.au for storage instructions if unclear.

If there is a problem with the catered food products, Popolate may offer a partial or full refund, or replace the items. Please email us at info@popolate.com.au immediately if you are not satisfied with your purchase so that we can resolve any problems. If  you wish to request a refund, please return the goods for consideration. 

Popolate will replace the non-food items you purchase if the goods you purchase do not match the description on the website, or are not free from defects. For refunds, we require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit ; therefore we advise you take out shipment registration of insurance with your postal carrier. Popolate will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Popolate is not required to refund for change of mind.