Variations to products

All products will be made to specifications agreed upon but please note that all custom and hand made products will contain some variations and colours on screen may not reflect food colouring tones. If a specific colour/tone is requested, best efforts will be made to match the tone, but there may be variations. Please send over a sample image if the ones in our image gallery are not reflective of what you would like. 

Allergens
You agree to have read the allergen notice as to general allergens contained in our products. Notwithstanding this, if any person has any food allergies, you are required to notify us when placing the order. If an ingredient is stocked in store, we cannot guarantee against any traces of said ingredient.

Delivery policy

All custom made food items for Sydney metro deliveries are dispatched on the agreed date using  a same day courier service (for Sydney suburbs. Occasionally, the courier may require more time, and as such dispatches may be made the day prior.

Shipping for non-food items are dispatched using standard parcel service or another similar service – delivery will take anywhere between 2-10 days depending on location (remote areas may take longer). Every attempt will be made to dispatch on the next working day, unless the item is unavailable. 

It is your obligation to provide the correct delivery address details. Delivery to the address provided will complete the transaction. You agree the parcel may be left by the door if unattended.

We do not ship on Saturdays, Sundays or Australian Public holidays unless by special arrangement.

Cancellation

Please note that most of our products are made to order and to specs, and handmade. As such sufficient notice is required for any changes. 

For cancellations with 7 calendar days notice or more, a 100% refund, less any credit payment fee if applicable, will be provided for.

For cancellations with 3-6 calendar days notice, a 50% refund (less any credit payment fee if applicable) will be provided for.

No cancellations can be accepted with less than 3 days notice. (Quick treat items excepted)

 

Refund Policy

Food items are not returnable for hygiene reasons. For perishable food products, Popolate expects you to take due care to properly store the goods in accordance with the nature of the product. Please contact info@popolate.com.au for storage instructions if unclear.

If there is a problem with the catered food products, Popolate may offer a partial or full refund, or replace the items. Please email us at info@popolate.com.au immediately if you are not satisfied with your purchase so that we can resolve any problems. If  you wish to request a refund, please return the goods for consideration. 

Popolate will replace the non-food items you purchase if the goods you purchase do not match the description (subject to variations due to handmade nature of product) on the website, or are not free from defects. For refunds, we require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit ; therefore we advise you take out shipment registration of insurance with your postal carrier. Popolate will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Popolate is not required to refund for change of mind.