Terms and conditions

Bookings

Bookings for custom food products must be secured by payment and are taken on a first come, first served basis.  A limited number of bookings are taken each week, An enquiry does not constitute a booking.  If an order is placed in advance of one month, and/or in excess of 100 items, a partial deposit may be taken initially, with the balance payable one week before dispatch.

Items are only dispatched after full payment is received.

Variations to products

Pops will be made to specifications agreed upon but please note that all custom and hand made products will contain some variations. If a specific colour/tone is requested, best efforts will be made to match the tone, but there may be variations.

Delivery policy

All custom made food items for Sydney metro deliveries are dispatched using a same day courier service based on an agreed date of dispatch when booking is made.

Shipping for non-food items are a flat rate of $9.90. They will be dispatched using Australia Post standard parcel service or another similar service – delivery will take anywhere between 2-7 days depending on location. Every attempt will be made to dispatch on the next working day, unless the item is unavailable.

It is your obligation to provide the correct delivery address details. Delivery to the address provided will complete the transaction.

We do not ship on Saturdays, Sundays or Australian Public holidays unless by special arrangement.

Refund Policy

Food items are not returnable for hygiene reasons. For perishable food products, Popolate expects you to take due care to properly store the goods a in accordance with the nature of the product. Please contact info@popolate.com.au for storage instructions if unclear.

If there is a problem with the catered food products, Popolate may offer a partial or full refund, or replace the items. Please email us at info@popolate.com.au immediately if you are not satisfied with your purchase so that we can resolve any problems. If  you wish to request a refund, please return the goods for consideration. 

Popolate will replace the non-food items you purchase if the goods you purchase do not match the description on the website, or are not free from defects. For refunds, we require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit ; therefore we advise you take out shipment registration of insurance with your postal carrier. Popolate will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Popolate is not required to refund for change of mind.